Guarantee

Guarantee

Warranty

All of our products are covered by a 2-year warranty with a dated proof of purchase.

If you have not completed troubleshooting, please refer to the steps detailed above.

If the troubleshooting does not fix the issue you’re having, please email info-us@sidas.com for all warranty inquiries.

Please include:

  • Clear description of the problem
  • Troubleshooting you’ve completed to this point
  • Product Name
  • Pictures of the product
  • Receipt/ dated proof of purchase
Warranty FAQs
How long should expect the warranty process to take ?

If you’ve completed the troubleshooting we will respond to you within 24-48 hours (Monday-Friday)

Is there a direct phone number I can call ?

We respond quicker via email! We require a “paper trail” for our warranty claims, and are much more quickly able to help you and track your claims’ progress via email. We do our very best to respond promptly, and appreciate your patience!

Do I need to send my product back ?
  • We do not repair lithium-ion batteries due to liability.
  • If eligible, you do not need to send your product back when receiving a replacement under warranty